Terms and Conditions

SatPhone Shop

Terms and Conditions

1. User agreement

1.1 By visiting and/or using the SatPhoneShop.com website, associated services, and functionality ("the website") you agree to be bound by this user agreement ("agreement").

1.2 This agreement is formed between you and SatPhone Shop Pty Ltd (ABN 40 099 121 276) of 5/8 Anzed Court, Mulgrave, Vic 3170 Australia ("us", "our", "we"). "you", "user", "member" and "visitor" means anyone who visits this website.

1.3 If you do not agree to any provisions of this agreement, you must not use the website.

1.4 We reserve the right to amend this agreement from time to time at our sole discretion. By continuing to use the website, you agree to be bound by the changes. We are not obliged to notify you of any changes, but we will endeavor to alert you to any significant changes. Nevertheless, you should check our published agreement and policies from time to time to acquaint yourself with the current version.

2. Registration

2.1 In order to make purchases and access some features of the website, you will need to be a registered member.

2.2 You may not use another member's account without permission.

2.3 When registering to become a member and activate an account, you must provide personal information such as your name and address, and a valid email address. You agree to provide accurate and complete information and to keep this information current.

2.4 You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.

2.5 If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you agree to notify us immediately.

3. Legal Capacity

3.1 By making an on-line purchase you accept these terms and conditions and acknowledge that you:

- are over eighteen (18) years of age, and/or

- are entering into a legal contract with us.

3.2 Should we suffer any loss or damage, as a result of a transaction entered into by a minor, we reserve the right to take legal action and seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.

4. Supply of services to You / Termination

4.1 We aim to provide a positive experience for all users and members. Accordingly, we reserve the right to change (i.e., alter, remove, or add functionality) the website at any time. We do not guarantee that you will be able to access the website in the same way or with the same equipment or software you used prior to the change.

4.2 We may stop (temporarily or permanently) providing access to the website to you, or to visitors or members, at our discretion and without prior notice to you.

4.3 We may in our sole discretion terminate your account or restrict your access to the website. If we do this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. We will not be liable to you or any third party for doing so.

5. Disclaimer

5.1 We will provide services with due care and skill, but we do not warrant that our services will be provided without fault or disruption. To the extent allowed by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:

- errors, mistakes, or inaccuracies on the website

- you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website

- personal injury or property damage of any nature resulting from your access to, and use of, the website;

- any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on those servers;

- any interruption or cessation of transmission to or from our website;

- any bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through our website by any third party; and/or

- the merchantability or fitness for any purpose of any product or service of any linked sites. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the website or any linked website or featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third-party providers of products and services.

5.2 We do not take responsibility for direct or indirect damages, or consequential losses suffered by use of fraudulent or unauthorised web address. The only authorised access point is http://www.satphoneshop with no characters before or after "www.satphoneshop.com".

5.3 Where any law implies a warranty into this agreement which may not be lawfully excluded then to the extent allowed by law, our liability for breach of the warranty will at our option be limited to:

in the case of goods:

- the replacement of the goods or the supply of equivalent goods;

- the repair of the goods;

- the payment of the cost of replacing the goods or of acquiring equivalent goods; or

- the payment of the cost of having the goods repaired; and

- in the case of services:

- the resupply of our services, or

- the payment of the cost of resupply of our services.

6. Use of services by you

6.1 You agree to use the website only for purposes that are permitted by:

this agreement;

- any applicable law or regulation; and/or

- generally accepted practice or guidelines.

6.2 You agree not to access (or attempt to access) any part of the Website by any means other than through the interface provided by us.

6.3 You agree that you will not engage in any activity that interferes with or disrupts the website or the servers and networks that host the website.

6.4 You agree not to, or attempt to, circumvent, disable, or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content or enforce limitations on the use of the website or the content therein.

6.5 You agree not to use, copy, distribute or commercialise content except as permitted by this agreement, by law or with our prior written consent.

6.6 You understand and agree that any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities.

7. Information on this Website

7.1 Information about products (i.e., goods and services) on the website is based on material provided by suppliers and product manufacturers.

7.2 You understand and agree that we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by manufacturers or suppliers changing product specifications without notice to us.

7.3 You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.

8. Orders

8.1 Products displayed on the website do not constitute an offer to sell. It is an invitation to treat only.

8.2 Orders placed by you are offers to purchase a particular product under the terms and conditions in this agreement at the price specified (including delivery and other charges).

8.3 We reserve the right to accept or reject your offer for any reason (or no reason) including, but not limited to, the unavailability of any product, an error in the price or product description, or an error in your order. In the event that we cancel your order, we will provide a full refund of any payment received.

8.4 You may cancel your order only if we have not started processing it. A cancellation and re-stocking fee of up to 30% applies. Goods purchased with Mobile Repayment Options and/or airtime contracts with Telstra are subject to Telstra's contract conditions agreed to at the time of purchase.

9. Price

9.1 The prices of products, delivery and other charges shown are in Australian dollars and include GST where applicable.

9.2 Prices of products and services and delivery and other charges displayed on this website are current at the time of issue but may change at any time and are subject to availability.

10. Payment

10.1 All payments must be received in full prior to dispatch. Please read the Payment section of the website for payment options.

10.2 If your payment is not received or declined by your bank or credit card issuer, we cannot hold product against your order.

11. Supply of product

11.1 Subject to this agreement, we will supply to you the products shown on your order confirmation.

11.2 You understand that we will use our best endeavors to meet stated timeframes for dispatch and delivery, however many factors can affect these timeframes, and we cannot guarantee that they will always be met.

11.3 Please read the Delivery section of the website for delivery options and details. The delivery times are indicative only and SatPhone Shop will not be liable for any failure to observe these delivery times.

12. Risk and Title

12.1 We retain ownership of goods until payment is received in full.

12.2 Risk in goods, such as loss or damage, passes to you upon delivery.

13. Change of mind returns / Store credit

13.1 Your satisfaction is our number one priority, however, please choose carefully as we do not refund or exchange simply because you changed your mind, or the product was not what you expected.

13.2 However, if you wish to return products in their original packaging and in saleable condition we will provide you with a store credit for the purchase price less delivery fee. A restocking fee of up to 30% will also apply.

13.3 Please contact us via How can we assist? (satphoneshop.com) or 1300 368 611 to obtain a Return Authorisation Number (RMA) as no returns can be accepted without one.

13.4 We will provide you with a store credit only when we receive the returned product. Return shipment is at your expense.

13.5 Store credits must be used within 12 months of issue. Store credits may only be used to purchase from SatPhoneShop.com and are not redeemable for cash.

14. Free Gift Promotions

During special promotions, you may receive a free gift with your purchase or as a result of participation in a competition or giveaway event. These may or may not appear on your tax invoice as a $0.00 value item. Whilst SatPhone Shop endeavors to ensure these items are of the highest quality and safety standards in accordance with Australian Law, we are unable to offer any warranty coverage for such items in the event they break or stop working as intended.

15. Statutory Conditions and Warranty / Refunds

15.1 Nothing in this clause 15 affects a customer’s rights under the Australian Consumer Law.

15.2 SatPhone Shops Standard Warranty shall apply to all Customer orders.

16. Links to third party websites

The Website may include links to other websites, content, or resources. Third parties may operate these linked websites, content, or resources, and we may have no responsibility or control over them. The existence of these links does not imply that we endorse the linked website, content, or resource. You acknowledge that we have not reviewed any of these third-party websites, content or resources and we are not responsible for the material contained therein.

17. Shipping

17.1 All shipping incurs a charge in addition to the items purchase price unless specified as 'pick up' during the time of order.

17.2 Pickup refers to the customer picking up their items purchased from SatPhone shop location 5/8 Anzed Court, Mulgrave, VIC, 3170 during specified business hours.

17.3 For goods that are stated as having shipping included, this included shipping is not transferable to goods that are not listed as having included shipping.

17.4 All shipping is via standard road unless otherwise stated.

17.5 SatPhone Shop aims where possible to have their couriers deliver within the nominated time frame. Delivery times are a guide and may not be met by couriers, due to a wide range of circumstances outside both SatPhone Shop and the assigned couriers’ control. SatPhone Shop cannot be held liable for delays.

18. Intellectual property

18.1 We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. Nothing in the agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.

18.2 Other trademarks used on the website that belong to third parties are used with permission and remain the intellectual property of the third party.

18.3 You may not modify or copy the layout or appearance of the website, nor any computer software or code contained on the website. You may not decompile or disassemble, reverse engineer, or otherwise attempt to discover or access any source code related to the website.

18.4 If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide license to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our website and developing your ideas and suggestions for improved products or services we provide.

19. Transfer and Assignment

In the event that we merge, sell or otherwise change control of our business or this website to a third-party, we reserve the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that we have collected from you and any agreements we have made with you.

20. Indemnity

You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this agreement.

21. Force majeure

We shall not be liable for any delay in performing any of our obligations under this agreement if such delay is caused by circumstances beyond our reasonable control.

22. Applicable law

This agreement shall be governed and construed in accordance with the Laws of the State of Victoria, Australia

23. Waiver

If we do not exercise or enforce any right or provision under this agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this agreement will only be effective if it is in writing and signed by us.

24. SatPhone Shop Gift Vouchers

Vouchers can take up to 24 hours to process.

Vouchers ordered after 12 noon Friday will be processed and emailed on Monday.

SatPhone Shop gift vouchers are valid for 12 months from date of purchase.

SatPhone Shop gift vouchers cannot be redeemed for cash or refunded.

SatPhone Shop gift vouchers can be used on all sale and promotional items.

SatPhone Shop gift vouchers can be used on all products listed on the SatPhone Shop website except 3rd party post-paid airtime.

SatPhone Shop gift vouchers can be part used / redeemed with the balance remaining on the voucher for the balance of the validity.

Always keep your voucher secure and safe.

Misplaced / Lost or Stolen vouchers must be reported to SatPhone Shop immediately.

If redeeming more than 1 voucher per purchase, please call SatPhone Shop for assistance